Website Terms of Use
Effective Date:
July 25,2025
Transform Clinix, Inc.
1. Who We Are
Transform Clinix is a licensed telehealth medical group that employs or contracts directly with U.S.-licensed healthcare professionals. We provide virtual medical consultations, diagnosis, treatment, and prescription services via our secure digital platform. As a provider of healthcare services, we are a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and are committed to safeguarding your Protected Health Information (PHI).
2. Information We Collect
We may collect the following categories of information from you:
a. Personal Identifiable Information (PII)
- Full name
- Email address
- Phone number
- Mailing/shipping address
- Date of birth
b. Health and Medical Information (PHI)
- Medical history and current conditions
- Symptoms and diagnoses
- Lab/test results
- Treatment and prescription information
- Notes from virtual consultations
c. Payment and Financial Information
- Billing and insurance details
- Payment method information (processed via secure third-party vendors)
d. Technical and Usage Data
- Device type and browser
- IP address and geolocation
- Site usage patterns (via cookies or analytics tools)
3. How We Collect Information
We collect information:
- Directly from you (e.g., when you complete intake forms, request an appointment, or engage in a video consult)
- Automatically, via cookies, device identifiers, and usage tracking tools
- From third-party systems, such as pharmacy benefit managers, payment processors, or insurance providers (as applicable)
4. How We Use Your Information
We may use your information to:
- Deliver medical diagnosis and treatment
- Provide follow-up care and prescription fulfillment
- Contact you for appointment reminders, updates, or care coordination
- Process billing and insurance claims
- Comply with legal, regulatory, or accreditation obligations
- Improve the functionality and quality of our digital platform
- Conduct internal audits, quality reviews, and training
- Ensure safety, prevent fraud, and maintain security
We will never sell your personal or health information.
5. Sharing and Disclosure
Your information may be disclosed:
- To Transform Clinix-employed or affiliated healthcare providers involved in your care
- To pharmacies or laboratories for coordination of services
- To insurance companies (if billing through your plan)
- To business associates performing services on our behalf
- As required by law, regulation, or court order
- In the context of a corporate transaction
All vendors handling your information on our behalf must sign Business Associate Agreements (BAAs) and comply with HIPAA.
6. HIPAA and Your Health Information
Transform Clinix complies with HIPAA and issues a Notice of Privacy Practices that further explains:
- How your PHI is used and disclosed
- Your rights under HIPAA
- How to access or amend your medical records
- How to file a complaint
This Privacy Policy is complementary to, but not a substitute for, our HIPAA Notice of Privacy Practices.
7. Cookies and Tracking
Our website may use cookies or analytics tools to improve performance and monitor usage trends. These tools may collect anonymous or pseudonymized technical data. We do not use cookies or tracking to collect health information or for targeted advertising. You may control cookie preferences via your browser settings.
8. Data Retention and Security
We retain medical and personal information in accordance with state and federal medical record keeping laws. We apply physical, technical, and administrative safeguards to protect your data.
However, no system is completely secure. You assume responsibility when transmitting data online and should take reasonable steps to protect your login credentials.
9. Your Rights
You have the right to:
- Access your medical records
- Request corrections
- Request restrictions on how we use or share your data
- Request confidential communications
- File a complaint if you believe your rights have been violated
You may exercise these rights by contacting us at support@transformclinix.com.
10. Children’s Privacy
We do not knowingly collect information from children under 13 without parental consent. If we discover such data, we will delete it. Parents or guardians may contact us to request removal of their child’s information.
11. Do Not Track (DNT) Policy
Some browsers allow users to set a Do Not Track signal. Our platform does not currently respond to DNT signals due to lack of consistent industry standards.
12. California Residents’ Rights (CCPA)
If you are a California resident, you may have additional rights under the CCPA, including:
- Request access to data collected
- Request deletion (subject to record retention laws)
- Know what categories of data we collect and share
We do not sell your personal data. Contact support@transformclinix.com to exercise your rights.
13. Changes to This Policy
We may periodically update this Privacy Policy. If changes are material, we will notify you by email or via our site.
14. Contact Us
Transform Clinix, Inc.
Email: support@transformclinix.com
Phone: 1-800-496-1927
